We offer a 1 year health guarantee which is valid from the date you receive the puppy.
This guarantee includes:
o Heart defects (scale 4 or above)
o Organ dysfunction
o Genetic defect
o Life-threatening defect
o Canine Distemper
o Canine coronavirus
o Canine Parvovirus
If your puppy develops any untreatable life-threatening congenital defect or if death occurs by heart, organ, genetic defect, send the initial vet exams and the picture of the puppy deceased. If the puppy has symptoms of virus-caused illnesses such as canine distemper, canine coronavirus or canine parvovirus, it is mandatory that your vet informs us in the first 15 days of receiving your puppy (incubation period) to be eligible for the health guarantee. We will send you the next available puppy with the same sex, breed, and quality you paid. Shipping is the customer's responsibility.
When making a claim, we require you to send us a copy of all your initial vet exams that clearly indicates the death was caused by only congenital issue / no fault of the owner within 48 hours of initial diagnosis.
The doctor's exam/autopsy must clearly indicate the death from 100% congenital issue. Once the document is submitted, it will be passed on to our vet for a further review and must come to an agreement that it is in fact, a congenital defect. The documents must be submitted within 48 hours of diagnostics.
All core vaccination is given prior to travel. This also includes internal and external parasite treatment.
We do not cover any treatable disorders or common disorders such as luxating patella, hernias, open fontanel, parasites, and blood sugar or skin issues.
We will gladly replace your puppy under reasonable circumstances.
We properly treat all puppies with Parasites/worms; however, parasites/worms are not covered in our guarantee as they can reappear based on the environment and are very common in all puppies and are easily treatable.
Please feed your puppy properly to prevent Hypoglycemia/low sugar.
We are not responsible for any vet bills after the first 3 days (72 hours) upon arrival. During the 3 day period, we will cover up to $300.00 of vet bills for treatment only; Excluding examination fee, x-ray, ultrasound, CT Scan, and other regular check-ups. Proof must be e-mailed to us before reimbursement may be made. Please allow up to 6 weeks to process any reimbursements, and we reserves right to ask for additional documentation prior to reimbursement. The contract must be signed and executed in order to bind the health guarantee. We are not responsible for any vet bills or shipping for a replacement puppy. All documents for the claim must be submitted within the 1-year period. We cannot guarantee a naturally occurring change such as eye color, coat color or weight.
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